BOON | MANVITH U S

Boon is a one stop platform to help people to share all information related to their assets and legacy.

Boon is a collaborative outcome of 'systems thinking and design' at NID, by Manvith U S, Ashish Aher and Murshid M

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Context

The project concentrates on the challenges and problems faced due to the untimely demise of an individual.

Why death?

Because death is one of the most untouched parts of our society, associated with several challenges such as judicial, financial support, emotional support, taboo, and different social cultures.

Design Process

Facts in numbers

Life events as time passes

Later, A mapping of factors, problems, and things associated with death is mapped around the topic; closely related are placed in the center.

Untimely demise:
How does it affect loved ones?

People

Emotions

Levels

Untimely demise:
Ecosystem mapping

Link to miro board: https://miro.com/app/board/o9J_lDYsWk0=/?moveToWidget=3074457360818058814&cot=14

Aftereffects untimely demise:
What do the people say?

Some key insights from the interviews

“I didn’t know how many bank accounts my father had”

- 24-year-old man from Maharashtra

“We took around six months to identify the banks from which my dad had taken loan.”

- 24-year-old man from Karnataka

“ We desperately wanted a private caseworker to help us in transferring his assets.”

- 26 year working individual from Kerala

Observations from the interview

Stress, low moral level

Lack of efficiency and experience, along with mental stress, make the person more vulnerable

Financial uncertainty

Financial uncertainties during this phase worsen the entire situation.

Helping hand

People wish for some helping body to solve their problems.

How much money is lying in unclaimed accounts?

Affinity mapping

Noteworthy activities and connected keywords are mapped, which are related to general finance and finance after the death of a person

Affinity mapping

The Iceberg model was developed to explore more opportunities and perspectives to expand our perception of the subject.

Intervention areas

After several brainstorming, the following are a few of the areas worth mentioning to intervene.

Design brief

A consolidated solution for keeping and Organising peoples’ valuables and transferring them after their death to suitable successors.

What?

A safe for your valuable things, i.e., Assets, wishes, wisdom, objects, etc.

How?

By providing all the data on assets, liabilities of an individual and assist the user’s family after demise.

Why?

To make the process simple, hassle-free, and transparent in an engaging way possible.

How might we?

Several “How Might We” statements were developed to explore more ideas and understand the known challenges better.

User Persona : facilitator

Mahesh Kumar

71 years old
Lives in a village of Patna
Occupation : Business
Technology used : TV, Smartphone
Personality : Exceptional business management, poor future planning

Mahesh Kumar is a local businessman having his business for the last 35 years. Now he thinks his kids take over the business and responsibilities. But he is not aware of the Property Management and doesn’t want to discuss his successors as he believes it’s a bad sign.

" I'm worried about what will happen to my assets after my death, and now, I don't want to share all details which may cause family problems."

Goals

To secure his assets and their details even after his death
Don't cause trouble and difficulties for his children's after his death
Knows what is required to sustain family financially and emotionally.

Motivation

Better management of his assets
Less burden on relatives after the death
Using better technology for more safety

Painpoints

He doesn’t want to discuss his death and further proceedings.
Don’t have much know much knowledge of asset transfers.
Don't want anyone to tell about investment and legal document procedure
Concern about the safety of documents in physical space.

Wishes

He wants his family to be happy and stable in terms of finance even after his death.
To grant access to everything that he owns.
Easy and hassle-free take over of the business.
Procedural and transparent process quick process.
He wishes to share his business tactics with the next generation.

Needs

Needs a safe platform to store his secret documents, even after his death.
Needs a method to organize documents according to which all are required for processing.
Needs a way to transfer his asset after his death.
A consolidated solution that helps and is well managed regularly, with less effort and time.

Journey map

User Persona : Claimant

Ahalya Kumar

24 years old
Lives in Bangalore
Interests: Technology, management
Personality: Very keen at keeping her belongings.

Ahalya kumar is working as a software engineer, very good at money management. She is struggling to understand and transferring her father's assets after his demise.

“ I want to collect and organize my father's assets after his death in a seamless manner with less effort and time."

Goals

Easy procedure and transfer of documents
Doing her father’s will and how he wants to share his asset
Reduce time taken for the procedure
Easy way to collect details from different places

Motivation

To collect all assets without any lose
Understanding her father's investment and strategies
knowing her father's last untold wishes
The smooth-running business even after his death

Painpoints

Documents are kept in different places. Some of them are missing
Time to collect details and Legal procedures to transfer
Finding the details of unknown assets
Managing and collecting all his last plans and wishes

Wishes

My father documented and organized all documents
Easy and less effort for all procedure
Father securely kept all records and listed all documents
Learn business plans and strategies he kept
Documented about Hustle free, dispute free sharing wills

Needs

A safe and secured platform
A consolidated solution to request and collect all relevant details from the father
A platform which easily accessible and transparent to other siblings
An easy way to learn about all procedures
A solution that checks all documents are in a proper manner
A consolidated solution which helps secure feel on transferring

Journey map

Introducing Boon

Boon is a one-stop platform to help people to share all information related to their assets and legacy. Users can follow the simple steps on the app to provide/seek the necessary information.

This platform can benefit those who want to continue the legacy or the family members who wish to claim their property. Hence the name boon.

Design considerations

Hassle-free decision making

The responsive suggestion system of the service will let the user decide which information to store for his family without having mental load.

Usable medium

The system uses Aadhar card to register and further proceedings, thus using the available documents of people to avoid unnecessary confusion in the system.

Block chain technology

Blockchain Technology of recording information to decentralize the data making the system impossible to change, hack, or cheat the system.

Notifications

Customized notifications for both Users in multiple modes such as Phone calls, mail, and SMS.

Information utilisation

User can scan his document if he wishes, or else the system provides him where to store the physical information safely or in house safe vault option in premium plan.